Frequently Asked Questions
Frequently Given Answers
Q. What are the shoes made from?A. All Okabashi shoes are made from our signature material called Microplast. Please go to http://www.okabashi.com/info/Microplast to learn more.
Q. Do the shoes contain BPA or latex?A. All Okabashi shoes are BPA and latex free.
Q. How to I know what size to order?A. Each Okabashi shoe size should accommodate a certain size range. We typically recommend going up to the next size if you are in-between sizes. For more help, please see our fit guide: http://www.okabashi.com/info/Sizing_Chart
Q. Are the shoes offered in different widths?A. All of the shoes are considered to be a medium width, although some do run a little more wide or narrow than others. Please see product detail pages for more information on individual styles.
Q. Are the shoes sold in stores?A. Yes, our shoes are sold by many fine retailers in the US and Canada, including:
- Whole Foods
Q. How do I return or exchange the shoes?A. We are happy to accept returns for refunds or exchanges within 30 days. Use this link to learn more and complete your return through our online processing: http://www.okabashi.com/info/Returns
Q. Does Okabashi have a catalog that can be mailed to me?A. In our efforts to be environmentally responsible, we do not offer a printed catalog for mailing. All of our products can be both viewed and purchased online.
Q. How do I recycle my old Okabashi shoes?A. There are two easy ways to recycle your well-loved shoes once you are done with them. Click here for instructions for both and to learn more about our commitment to the environment: http://www.okabashi.com/Recycle