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Okabashi Easy Returns, Exchanges and Contact Information

If something isn't quite right with your order, we will work with you to make your return or exchange as easy as possible.



If necessary, any unworn product may be returned within 30 days of receipt for a refund, minus shipping and handling. Just download, print, and complete the Okabashi Returns Form (pdf); then include it when your send the product back to Okabashi. All returns will be refunded to the form of payment used for the original purchase.

Download the Okabashi Return Form (pdf)
(To view the form, you will need a pdf reader like the free Adobe Reader. Click here to get it.)

Okabashi 2-Year Warranty

Okabashi warrants Okabashi-branded shoes and sandals against defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser ("Warranty Period"). If a product defect arises and a valid claim is received within the Warranty Period, Okabashi will replace the defective product with the same style or a product of similar value.

View the Okabashi 2-Year Warranty (pdf)

Address For Refunds / Exchanges

Be sure to include the Okabashi Return Form (pdf) when sending items to:

Okabashi - Returns / Exchanges
4823 Roy Carlson Blvd
Buford, GA 30518

Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. Okabashi can only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method.

Contact Okabashi

For further assistance, please contact Okabashi Customer Service at 800.443.6573 or 770.945.1330, or email customerservice@okabashi.com.