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2-Year Warranty

OKABASHI 2-YEAR WARRANTY

We are proud of our American-made shoes, but some times a shoe with a mistake might slip under our radar. If you get a shoe that doesn't live up to our American standard of manufacturing then please let us know.

Okabashi warrants Okabashi-branded shoes and sandals against defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser ("Warranty Period").

Send an e-mail to hello@okabashi.com with a picture(s) of your defective shoes and a description of what went wrong, as well as an order number or a copy of a receipt/invoice so we can confirm purchase date. Make the email subject line: Okabashi - Warranty

Our team will take a look and if the claim is valid and received within the Warranty Period, we'll gladly replace the defective product with the same style or a product of similar value.

At that point, all you need to do is ship us back the defective shoes, if the claim is filed after 30 days of the original purchase the customer pays for their own shipping, but we'll pay to ship you your replacement pair (if shipped within the continental US).

Okabashi -Warranty

4823 Roy Carlson Blvd

Buford, GA 30518

Packages must be returned freight prepaid. We cannot accept C.O.D. deliveries. Okabashi can only accept packages with a return address. For your protection, we suggest sending your return via insured parcel post or other traceable method.

EXCLUSIONS AND LIMITATIONS: This Limited Warranty applies only to products manufactured by or for Okabashi that can be identified by the "Okabashi" trademark, trade name, or logo affixed to them. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, flood, fire, exposure to extreme temperatures, or other external causes; (b) to cosmetic damage, including but not limited to scratches, fading, or other forms of discoloration from aging; (c) to damage caused by puncture, cuts, abrasions, mistreatment or excessive wear. Okabashi's responsibility for defects is limited to repair or replacement service as determined by Okabashi in its sole discretion. No Okabashi reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

 


CONTACT OKABASHI

For further assistance, please contact us at 800.443.6573 or 770.945.1330, or email hello@okabashi.com

OKABASHI SIZE & FIT GUIDE
For questions about our sizing system, please call customer service at 800.443.6573 or email us at hello@okabashi.com.
  
Okabashi Size USA Women's Shoe Size USA Men's Shoe Size
S 5.0 - 6.0  -
M 6.5 - 7.5 5.5 - 6.5
ML 8.0 - 9.0 6.5 - 7.5
L 9.5 - 10.5 8.0 - 8.5
LL 11.0 - 12.0 9.0 - 10.0
XL  - 10.5 - 11.5
XXL  - 12.0 - 13.0