Returns and Exchanges

If the fit isn't right or you just don't love your Okabashi shoes we make it simple for a quick exchange or return!


Any unused, unworn product may be returned within 30 days of purchase with our Simple Seven Returns process. We'll refund the credit card used in the original transaction, excluding a flat $7 fee to help us cover part of the return shipping cost, as well as the initial shipping fee. We will then email you a pre-paid label. 

If you love the shoes, but the fit is off you can get an exchange for a better-fitting size within 30 days of purchase.. and for exchanges we'll cover shipping so it's free to you! Please allow about two weeks for your exchange to arrive. 

Returns and exchanges are only available for shoes bought from our website

Begin your Return/Exchange Process Here

*Free shipping on exchanges & Simple $7 shipping on returns is only available for customers in the Continental United States. If you are living outside this region and are in need of a return or exchange please email and we'll walk you through the process. 

**Free shipping on exchanges is available once per order. Should a second return be needed, shipping is covered by the customer. 



For further assistance, please contact us at 800.443.6573 or 770.945.1330, or email 




size chart

For questions about our sizing system, please call customer service at 800.443.6573 or email us at

Okabashi Size USA Women's Shoe Size USA Men's Shoe Size
 S  5.0 - 6.0  
 M  6.5 - 7.5  5.5 - 6.5
 ML  8.0 - 9.0  6.5 - 7.5
 L  9.5 - 10.5  8.0 - 8.5
 LL  11.0 - 12.0  9.0 - 10.0
 XL    10.5 - 11.5
 XXL    12.0 - 13.0