Returns and Exchanges

Any unworn product may be returned within 30 days of receipt for a refund or exchange, excluding the original shipping and handling fee. Just download, print, and complete the Okabashi Returns Form (pdf).

Please complete the form and include it when you send the product back to Okabashi.

All returns will be refunded to the form of payment used for the original purchase. Orders placed using a gift certificate retrieved from an online deal site cannot be refunded but can be exchanged under the same conditions stated above.

The customer is responsible for any shipping charges when sending items back to Okabashi. We do not provide a prepaid label or reimburse shipping costs so as to keep our shoes better priced for everyone. If you have any questions when ordering, please feel free to call our customer service team.

Returns and exchanges are only available for shoes bought from our website Okabashi.com.

 

Downloadable Return Form

 


 

CONTACT OKABASHI

For further assistance, please contact us at 800.443.6573 or 770.945.1330, or email hello@okabashi.com 

 

 

 

size chart

For questions about our sizing system, please call customer service at 800.443.6573 or email us at hello@okabashi.com.

Okabashi Size USA Women's Shoe Size USA Men's Shoe Size
 S  5.0 - 6.0  
 M  6.5 - 7.5  5.5 - 6.5
 ML  8.0 - 9.0  6.5 - 7.5
 L  9.5 - 10.5  8.0 - 8.5
 LL  11.0 - 12.0  9.0 - 10.0
 XL    10.5 - 11.5
 XXL    12.0 - 13.0