If the fit isn't right or you just don't love your Okabashi shoes we make it easy for a quick exchange or return!
RETURNS + EXCHANGES
Any unused, unworn product may be returned within 30 days of purchase with our Easy Returns process. We'll refund the credit card used in the original transaction, excluding a flat $5 fee to help us cover part of the return shipping cost... we'll email you a pre-paid label.
If you love the shoes, but the fit is off you can get an exchange for a better-fitting size within 30 days of purchase.. and for exchanges we'll cover shipping so it's free to you!
Returns and exchanges are only available for shoes bought from our website Okabashi.com.
Send an email to email@example.com to request a pre-paid shipping label for your return/exchange. Make the email subject line: Okabashi - Returns / Exchanges
In that email please include your order number and the reason for your return or what you need exchanged.
Returns or exchanges must be shipped back to us using their original shipping box and in their original packaging with a copy of your receipt/packing slip. Please note the reason for your return or exchange on the packing list. Lastly, please also make sure all old shipping labels are removed or covered before shipping.
*Free shipping on exchanges & Easy $5 shipping on returns is only available for customers in the Continental United States. If you are living outside this region and are in need of a return or exchange please email firstname.lastname@example.org and we'll walk you through the process.
**Free shipping on exchanges is available once per order. Should a second exchange be need, shipping is covered by the customer.