Unworn product may be returned within 30 days of receipt for a refund or an E-Gift Card, excluding any applicable return shipping fees.
NEW! Click the button below to start your return online.
During the return process you will be asked to make some choices:
- You will be asked for your original order number and the shipping zip code. If you are returning a gift, please click the link that says "received a gift".
- You will choose if you would like to print a pre-paid return label (a $5.99 fee will be deducted from your refund) or if you would like to return the items via the service of your choice at your own cost.
- You must have a printer to use the pre-paid label option, as you will be asked to print the label yourself. Pre-paid labels are valid for 30 days from creation.
- Please note: if you ship on your own we do not have any record of your tracking number and cannot provide email updates for status.
- You will choose if you would like to be refunded to an Okabashi E-Gift Card or to your original form of payment. Okabashi E-Gift Cards can only be redeemed on our website.
- If you choose to receive your refund to an Okabashi E-Gift Card, you will receive an email with your E-Gift Card redemption code once your returned item(s) has been received and processed by our warehouse team.
- If you choose to receive your refund to your original form of payment, less any applicable service fees, your refund will be issued once your returned item(s) has been received and processed by our warehouse team. Once processed, you will receive an email on the status of your return; please allow 7 - 10 business days after processing for your refund to show on your card.
Why Choose Okabashi?
Made in USA
Handcrafted in Buford, GA, we're proud to be in the remaining 1% of US footwear manufacturers.
Our material is vegan, cruelty-free, and 100% recyclable. Scraps and non-saleable returns are turned into new product.
Easy to Clean
Our sandals will not shrink and the colors will not fade, no matter how often you wash them. Bye, germs!
Get In Touch
Have a question on your order or just a general inquiry?