Q: How do I contact Customer Support?
A: You can contact us via phone at 1.888.443.6573 or via email at firstname.lastname@example.org. Our team is available Monday through Friday from 9 am ET to 5 pm ET, excluding holidays.
Q: Do you ship internationally?
A: Our Customer Support team is happy to help you with an order. Please contact us!
Q: How long will it take for my order to ship?
A: When you place an order, we immediately get to work on hand-making your shoes. Typically your shoes will be ready to ship in 3 business days, but during extremely busy periods it could take up to 10 business days to process your order. Shipping time is not included and will add to this timeline.
Q: Where are your shoes made?
A: 100% of our shoes are made by our family-owned business right here in the USA - we're located in Buford, Georgia. Our leadership team goes the extra mile to ensure fair wages and safe working conditions - we treat our team like family! We are proud to be part of the remaining 1% of footwear still made in the USA.
Q: What materials are your shoes made of?
A: Our proprietary, vegan bio-based material is 45% soy that is grown in the USA. We also grind up shoes that come back to us for recycling and use the materials to create new shoes.
Q: How do I wash my shoes?
A: We take pride in our shoes being easy to care for. The easiest method is tossing them in your washing machine. If you prefer you can scrub them with a brush in your sink, or using the top rack in your dishwasher.
Q: How do I recycle my shoes?
A: We LOVE when customers send their worn out sandals back to us. Why? We actually clean and re-grind used shoes and use the materials to create new shoes. On average, our shoes contain 25% recycled materials. You can send your shoes to our warehouse in Georgia:
ATTN: RECYCLING PROGRAM OKABASHI
4823 ROY CARLSON BLVD.
BUFORD, GA 30518
Customers are responsible for the cost of sending their shoes back for recycling. As a thank you, we'll send you a coupon for 15% off your next purchase when your shoes are received. If you prefer to recycle yourself, you can contact your local recycling facility and ask for details.
Q: What is your return policy?
A: Any unworn product may be returned within 30 days of receipt for a full refund or exchange, excluding the original shipping fee (if applicable). Customers are responsible for the cost of return shipping - this allows us to keep our shoes better priced for everyone. You can read our full policy and download a return form here.
Q: Do you offer a warranty?
A: We believe in quality and build our shoes to last for years to come. But just in case, we offer a 2-year guarantee. If your shoes break or don't meet your quality expectations, please contact our Customer Support team for assistance with a replacement pair.
Q: Can I purchase a gift card?
A: Of course! Our e-gift cards make the perfect gift. They do not expire and can be used for anything on our website. You can purchase them here.
Q: How do I sign up for emails and text messages?
A: You can join our VIP list here. If you like exclusive offers, early access and fun events, then this is the place to be! Plus, you get a 15% off coupon on your first purchase.
Q: Who do I contact to purchase Okabashi for my store?
A: Please reach out to our wholesale team for the US and Canada by contacting Jennifer Kirksey at email@example.com. For international wholesale contact Lauren Lazarnick at firstname.lastname@example.org.
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