Frequently Asked Questions

If you can't find the answer to your questions here, or if talking to a real-life human is more your thing, we're here to help!

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FAQ

Size & Fit

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We do not make shoes in varying widths (like narrow or wide), but specific styles may work better for different foot shapes. Contact us if you need help selecting the right style for you.

How do your sizes work?

For our letter sizes (like S, M, etc.) you can refer to our size chart for US size equivilencies. If you're still not sure, contact us and we can tell you exact measurements for a specific style.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping & Returns

How long will it take for my order to ship?

We make every shoe just for you! When you place an order, we immediately get to work on hand-making your shoes. Typically your shoes will be ready to ship in 3 business days, but during extremely busy periods it could take up to 10 business days to process your order. Shipping time is not included and will add to this timeline.

Do you ship internationally?

At this time we are unable to accept international orders via our website. Our Customer Support team is happy to help you with an order over the phone. Customers are responsible for international shipping, duties, and fees. We will provide a quote for shipping costs prior to placing the order. Please contact us!

What is your return policy?

Any unworn product may be returned within 30 days of receipt for a full refund or exchange, excluding the original shipping fee (if applicable). Customers are responsible for the cost of return shipping - this allows us to keep our shoes better priced for everyone. You can read our full policy and download a return form here.

Materials & Care

Where are your shoes made?

100% of our shoes are made by our family-owned business right here in the USA - we're located in Buford, Georgia. Our leadership team goes the extra mile to ensure fair wages and safe working conditions - we treat our team like family! We are proud to be part of the remaining 1% of footwear still made in the USA.

What materials are your shoes made of?

Our proprietary, vegan bio-based material is 45% soy that is grown in the USA. We also grind up shoes that come back to us for recycling and use the materials to create new shoes.

How do I wash my shoes?

We take pride in our shoes being easy to care for. The easiest method is tossing them in your washing machine. If you prefer you can scrub them with a brush in your sink, or using the top rack in your dishwasher.

Do you offer a warranty?

We believe in quality and build our shoes to last for years to come. But just in case, we offer a 2-year guarantee. If your shoes break or don't meet your quality expectations, please contact our Customer Support team for assistance with a replacement pair.

Recycling Program

How do I recycle my shoes?

We LOVE when customers send their worn out sandals back to us. Why? We actually clean and re-grind used shoes and use the materials to create new shoes. On average, our shoes contain 25% recycled materials. You can send your shoes to our warehouse in Georgia:

ATTN: RECYCLING PROGRAM OKABASHI
4823 ROY CARLSON BLVD.
BUFORD, GA 30518

Customers are responsible for the cost of sending their shoes back for recycling. As a thank you, we'll send you a coupon for 15% off your next purchase when your shoes are received. If you prefer to recycle yourself, you can contact your local recycling facility and ask for details.

General Info

Can I purchase a gift card?

Of course! Our e-gift cards make the perfect gift. They do not expire and can be used for anything on our website. You can purchase them here.

Where is a style I used to buy but can't seem to find anymore?

From time to time, we will discontinue a style because customer demand has reduced dramatically. Shoe molds do wear out over time with repeated use, and if it seems customers are no longer as interested in a specific style, we may choose to not replace a worn mold. We are always working on new innovations, so we'll always let you know when a new style is available if you join our email list or text message list.

The style/size I want is not in stock - will it be restocked?

If we have plans to restock a specific color, size, or style, you will find the option to sign up for email notifications for the item. Once you submit your details, you will receive an email as soon as that item is back in stock. We cannot "reserve" an item for you, so don't wait too long!

It the item you're looking at simply says "unavailable" and there is not an option to receive notifications, we do not have current plans to restock that item.

Can I make a special request for a product?

Yes! We love hearing from our customers. If there is a certain style, size, or color you'd like to see, let us know and we can consider adding it in the future.

Though it would be amazing if we could, we are not able to manufacture special requests in single pairs or small quantities.

How do I sign up for emails and text messages?

You can join our VIP list here. If you like exclusive offers, early access and fun events, then this is the place to be! Plus, you get a 15% off coupon on your first purchase.

How do I stop emails and/or text messages?

For emails, at the very bottom of each message you will find options to update your email preferences or to unsubscribe.

For text messages, simply reply to our last text message with STOP and you will be automatically removed.

Who do I contact to purchase Okabashi for my retail store?

Please reach out to our wholesale team by contacting Jennifer Mason at jenniferm@okabashi.com.

How do I get in touch with your press/marketing team?

Please send any info to hello@okabashi.com and it will be forwarded along to the correct team.

Do you have an Affiliate Program?

We do! We run our program through Share-A-Sale. You can find additional info here.

Contact Us

How do I contact Customer Support?

You can contact us via phone at 1-800-443-6573 or via email at hello@okabashi.com. Our team is available Monday through Friday from 9 am ET to 5 pm ET, excluding holidays.

Get in touch

Have questions about your order, or a general enquiry?